Privacy Policy

Uniwin Agri Care Pvt. Ltd. ("Uniwin", "we", "us") operates this website and Bifrost, our internal business application. This policy explains how we handle information from website inquiries, Bifrost business operations, and WhatsApp communications with our customers, dealers, suppliers, and staff.

Information we handle

• Website inquiries: the name, email address, phone number, location, and message you provide through our contact or partnership forms. Your message may include crop or business details you choose to share.
• Bifrost operations: employee accounts and roles; business contacts; dealer and supplier records; orders, shipments, invoices, collections, expenses, and related documents. Where staff field-work features are used, we also handle attendance, location, visit records, and uploaded evidence.
• WhatsApp notifications: a recipient's phone number, the selected message template and its transaction-related details, send attempts, Meta message identifiers, available sent, delivered or read statuses, and failure reasons. A message accepted by Meta is not necessarily delivered, and a read status is recorded only when Meta reports it.
• Website access: our hosting provider may process standard request and security information, such as IP address, browser details, and request time.

How we use information

We use website inquiry details to respond to requests for product information, quotations, technical guidance, and partnerships. We use Bifrost records to fulfil and account for business transactions, manage stock and staff work, control access, maintain necessary audit records, and resolve operational issues.

When WhatsApp notifications are enabled, we may send relevant operational messages, such as order confirmations, dispatch updates, payment acknowledgements, cheque-bounce notices, and overdue-payment reminders. Staff may receive dealer-connect reminders. Authorized administrators may send diagnostic template tests to their own registered number. We use message status and failure information to operate and troubleshoot these notices.

WhatsApp choices

Sending a notification shares the destination phone number, approved template, and message parameters with Meta's WhatsApp Business Platform. Meta handles that information under its applicable policies. If you use a WhatsApp link on our website or reply in WhatsApp, your communication is also handled through WhatsApp. Our delivery-status callback does not store inbound message text.

To ask us to stop WhatsApp notices to your number, write to [email protected]. You can also block our business number using WhatsApp's controls. We will review and respect communication preferences while retaining business records that we need for accounting, audit, or other applicable obligations.

Service providers and access

Our website uses EmailJS to deliver inquiry forms to our Google Workspace email. Cloudflare hosts the website and Bifrost infrastructure, including application data, object storage, and session services. Resend handles Bifrost account invitation and password-reset emails. Meta handles WhatsApp messaging. These providers receive information needed for their respective services and process it under their applicable terms and policies.

Bifrost requires authenticated staff accounts and restricts access by assigned permissions. We use access controls and operational safeguards to protect information, although no online service can guarantee absolute security.

How long we keep information

We keep inquiry, business, messaging, and audit information for as long as reasonably needed for the purposes described here and applicable record-keeping requirements. Relevant backup and recovery records may remain for their normal retention periods. A deletion request does not necessarily remove accounting or audit records that we must retain.

Your requests

You may ask to access, correct, or delete information we hold about you, subject to applicable law and record-keeping duties. Contact [email protected]. We may need to verify your identity before acting on a request. Staff should also contact their Bifrost administrator about employee accounts.

Children's privacy

The website and Bifrost are intended for business use. We do not knowingly collect information from children under 18 through these services.

Changes to this policy

We will update the date above when this policy changes and communicate material changes through an appropriate business channel.

Contact us

For privacy questions or requests, email [email protected] or write to:

Uniwin Agri Care Pvt. Ltd.
B2/15, Hill View CHS, DevDaya Nagar
Thane 400606, Maharashtra, India